Comments on: I Hate Vonage, You Hate Vonage, We All Hate Vonage!

by: Babak

Mon, 29 Jun 2009 23:27:01 +0000

Paul, you do know that this is a blog unaffiliated with vonage, right? You want to speak with vonage about this so contact them. Thanks.

by: Paul

Mon, 29 Jun 2009 23:21:43 +0000

I called you yesterday (June 28th) within the 30 day money back guarantee to cancel this ’service’ and still get charged $134 in ‘cancellation charges’?????

Please reimburse my account immediately or I will be forced to pursue legal action with the ridiculous company Vonage.

by: Stacey

Mon, 27 Apr 2009 19:31:53 +0000

I also have run into similiar problems with Vonage. I had the service for three months and was fed up with dropped calls, static and it causing problems with my cable internet. I called and tried to cancel and was told it would be $127 to cancel. So now I am stuck paying $15 for the next 9 months to avoid the cancellation charge hoping that it ends up being less in the long run. Customer service people were no help and they didn’t seem to care at all that I had recently lost my job and needed to cut expenses. I would not recommend this service to anyone!

by: Ken

Sun, 12 Apr 2009 12:27:06 +0000

I found it difficult to sign up with Vonage because of the clueless guy in India who works for them. That should have been a clue for me to avoid this company. I tried to cancel within the free 30 day trial period, and they are demanding an early cancellation fee. They claim that that I started 2 days earlier than I did, even though I have paperwork from Vonage which proves the date my order was processed. They give conflicting information, they lie and the foreign phone people are rude and incompetent. Stay away from Vonage.

by: Neil

Wed, 25 Mar 2009 01:09:16 +0000

I live in CA, I complained to CA Public Utitlities Commission, and I got a letter from PUC saying they don’t cannot help me. So not all State’s PUC can help.

by: Kay

Tue, 10 Mar 2009 21:28:44 +0000

JUST REPORT THEM TO YOUR STATE PUBLIC UTILITIES COMMISSION OR PUBLIC REGULATORY COMMISSION. I DID AND IT WORKED! THEY GOT ME THE FINAL CHARGES BACK FOR A UNIT I NEVER USED, AND WAS CHARGED 110.00 FOR THE ‘FREE’ ROUTER WHICH THEY CHARGE YOU FOR IF YOU CANCEL.

by: chantal

Wed, 17 Dec 2008 03:17:59 +0000

i cancelled my service today and within a minute i had $92.98 charged on my debit card. i called my bank to stop the payment but they said it too late but i still have a choice. cancel my account. i am not going to let them get my money for nothing. i was not told that i had a contrat with them. the comercial said no contrat and no fees. please people let all fight and close this company. the economy is bad and everybody is trying to save money. i don’t know about you but i will not going to give up!
i want my money back. i will try the BBB and FCC. if anyone got more suggetion, please post them. we may loose our money now but they will loose big by loosing the company. i am about to sent a forward e-mail to all my friends and my friends will send to their friends. i am sure at the end of the day, someone will notice. i would ask you to do so.
we can do it.

by: Dan

Mon, 08 Dec 2008 20:53:42 +0000

problems with payments…problems with quality….problems with customer service….I have replace Vonage with two cans and string…..I am much happier

by: not so vonage

Wed, 26 Nov 2008 20:00:46 +0000

javier, you are wrong, magic jack has the plan of 20,00 for the whole year and 39,95 the next year of service, but you won’t save money, why? because when you use magic jack the device is an USB device that requires you to have the computer turned on all the time if you want to receive and perform calls 24/7, that is a very high price on power bills, also with magic jack you don’t have voicemail, call forward or any other feature, magic jack doesn’t support international call, also magic jack doesn’t support 911 calls, in other words if you need assistance, you’re screwed…

vonage is bad, i know, but magic jack is WORSE and you like it only because is cheaper… and the magic jack tech support is a live chat, and guess what, THEY DON’T REPLACE DEVICES IF YOU HAVE TECHNICAL ISSUES, so you will have to buy a new one… what did you say about saving?? you save nothing with them… also ask for better high speed internet plans, because verizon offers DSL for $14,99, and toast.net offers DSL for $9,99… please study better your arguments…

by: Javier

Wed, 26 Nov 2008 08:12:59 +0000

I hate Vonage because when you need custumer service you get transfer outside the usa, to a countru unknow that vonage will not desclouse, somewhere in the world they use people who hardly speack any english, and not just that, you know that in order to have vonage you need to have hight speed internet right so do the math they charge $24.99 a month that is a total of $299.88 a year!!!!! plus what you pay for hight speed internet asuming that you pay $24.99 that meas that you pay an extra 299.88 a year and together it becomes $599.76 a year, WELL MY FRIENDS REED THIS THIS IS THE PART WHERE YOU NEED TO READ:

YOU CAN SAVE HUNDREDS OF DOLARS BY SWICHING TO MAGICJACK!!!!!!!!, yes you can save!! HOW? well with www.magicjack.com you pay $20.00 a year for a phobe service and yes you need hight speed internet too, but did you reed that? $20.00 USD A YEAR!!! YES A YEAR!!!!!, So you pay that and about $24.99 a month for internet that is $319.88 A YEAR, look at this vr vonage at $599.76 a year!!! That is a savings of ——-$279.88——!!!!!!!!!!!!!!!!